SHIPPING & RETURNS
We ship worldwide!
FREE & FAST
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We accept Credit/ Debit card, PayPal and offline payments
*For orders over 30EUR
Free cancellation within 2 days
Shipping & Tracking
All products over 30EUR ship free to Europe, the USA, Canada, Mexico, and Australia, except for remote areas.
Orders over 55EUR outside Europe are shipped with FedEx Economy and arrive within 5-8 days. Smaller items are shipped via the Standard Mail service unless you upgrade shipping at the checkout. Items usually arrive within 10-30 days, but they may sometimes take longer – especially during COVID. All items are provided with tracking numbers.
Products over 55EUR destined for Europe are shipped with DPD economy and arrive within 4-7 days. Smaller items are shipped via the Standard Mail service unless you upgrade shipping at the checkout. Items usually arrive within 5-9 days. Germany - 3 days. Express shipping to Europe is also available (delivered in 1 business day, but please check the production time).
Please provide us with your cell phone (mobile) number. This is a strict requirement of the shipping providers. Your personal data is used to provide the shipping service only. We never disclose personal data to third parties.
All items are shipped as soon as possible. Please see the processing times stated in the description with every item. Most items are shipped within 1-5 days after receipt of payment.
Delivery times may vary depending on the destination country.
Items are not insured. If you need insurance, please contact me. All items are provided with tracking numbers.
CUSTOMS AND IMPORT TAXES
Internationally shipped packages may be subject to import taxes, customs duties, and/or fees imposed by the destination country. Buyers are responsible for any customs and import taxes that may apply. I am based in Europe (EU), where no customs duty is applied to goods sold.
USA: Packages with a declared value of less than $800 are generally cleared without additional paperwork.
Return & Exchange Policy
We gladly accept returns and cancellations:
Contact us within 30 days of delivery
Ship items back within 30 days of delivery
Request cancellation within 2 days of purchase
There are no charges for canceling an order. You may cancel your order within 48 hours of placing it with no additional charge or obligation. After 48 hours, you will be charged a 2% cancellation fee if your product has not been shipped. Orders cannot be canceled if the product has already been shipped.
We accept exchanges. The buyer pays the return shipping costs that are not refunded. Please contact us if you have any problems with your order.
We can't accept returns for custom or personalized orders due to the nature of these items, unless they arrive damaged or defective.
LOST OR DAMAGED ITEMS
Please understand that every item sent comes with a tracking number. Once the package is shipped, we are no longer responsible for it. If you experience any problems, we will do our best to help with a shipping service, but unfortunately we cannot provide refunds for lost items.
Our payments are powered by PayPal, which makes them extremely secure. We accept Credit/ Debit cards (no PayPal account needed), PayPal, and offline payments.
Please note that orders are only shipped when the payment is complete.
If you are experiencing any problems, please let us know!
We will do our best to make your vision come true :). Send your wishes to
MADE TO ORDER ITEMS
Depending on the item, it can take 1-10 business days to complete, so please read the descriptions carefully.