SHIPPING & RETURNS
We ship worldwide!
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*Once you choose DHL at checkout
Free cancellation within 2 days
Shipping & Tracking
All teepees (except small ones for hedgehogs and guinea pigs) to USA, Canada, Australia, except the remote areas, are shipped with DHL Express and arrives in 3-6 days. Smaller items are shipped via International post, unless you upgrade at checkout. Usually arrives in 10-14 days but sometimes takes more.
All teepees (except small ones for hedgehogs and guinea pigs) to European Union countries are shipped with DHL economy and arrives in 5-7 days. Smaller items are shipped via International Post, unless you upgrade shipping at checkout. Usually arrives in 7-14 days but sometimes takes more.
You can always upgrade to DHL Express shipping.
Express shipping to Europe is also available (delivers in 1 business day).
Please provide me with your cell (mobile) number if product ships via DHL. This is a must requirement by the shipping provider. Your personal data will be used to provide shipping service only. I will never disclose it for anybody. I never send newsletters or another sales information.
All items are shipped as soon as possible. Please see the processing times stated with every item in the description. Most products are shipped in 1-5 days after the payment received.
Delivery times can vary, depending on destination country.
Items are not insured, if you like otherwise, please contact me.
CUSTOMS AND IMPORT TAXES
Internationally shipped packages may be subject to import taxes, customs duties, and/or fees imposed by the destination country. Buyers are responsible for any customs and import taxes that may apply. I am based in Europe (EU), so custom duty is not applied on goods sold within the EU.
USA: packages whose declared value is under $800 will generally be cleared without any additional paperwork.
Return & Exchange Policy
We gladly accept returns and cancellations:
Contact us within 30 days of delivery
Ship items back within 30 days of delivery
Request a to cancel within 2 days of purchase.
There are no charges for cancelling an order. You may cancel your order within 48 hours of placing it without any additional charge or obligation. After 48 hours, you will be charged a 2% cancellation fee if your product has not been shipped. Orders cannot be cancelled, if the product has already been shipped.
We accept exchanges. Buyer pays the return shipping costs that are not refunded. Please contact us if you have any problems with your order.
We can't accept returns for custom or personalized order, because of the nature of these items, unless they arrive damaged or defective
LOST OR DAMAGED ITEMS
Please understand, that tracking number comes with every item sent. We are not responsible for it once the package is shipped. If you are experiencing troubles, we will do our best to help with a shipping service, but we will not refund lost items.
Our payments are powered by PayPal, which makes it extremely secure. We accept Credit/ Debit cards (no PayPal account needed), PayPal and offline payments.
Please note that orders are only shipped when the payment is complete.
If you are experiencing any problems, please let us know!
We will do our best to make your vision come true :). Send your wishes to
MADE TO ORDER ITEMS
Depending on the item, it takes 1-10 business days to complete it, so please read the descriptions carefully.